What is your return/exchange policy?

Refunds

The Biosense® Breath Ketone Monitor is intended as a single-user medical device (Class 1). We do not refund the cost of returned devices due to sanitation reasons; all sales are final. 

Exchange

We only replace items if they are defective. Please contact support@mybiosense.com for assistance with your device. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and determine next steps and notify you. The exchange policy does not cover Biosense devices damaged due to negligence or misuse. Proof of purchase is required for all exchanges. The customer will be responsible for paying shipping costs for returned item(s). Shipping fees are non-refundable. If the customer receives authorization for an exchanged Biosense, there will be no shipping fees.