Does BIOSENSE™ have a warranty?

Warranty

Biosense comes with a 1-year limited warranty. The warranty covers defects or malfunctions in your new Biosense. This warranty is valid for one year from time of shipment, and coverage terminates if you sell or otherwise transfer the device.

Readout Health will replace any defective or malfunctioning part at no charge within the warranty period. You will be responsible for any shipping fees. Any issue that is caused by abuse, misuse, or an act of God (such as a flood) are not covered. Also, consequential and incidental damages are not recoverable under the Biosense warranty.

In order to be eligible for repairs under warranty, you must contact Readout Health before returning Biosense for repair. Please contact support@readouthealth.com to get answers to your questions.

Readout may provide a Return Authorization to review the device. Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive the product into our system. Readout Health does not accept returns without a Return Authorization. Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 3-5 business days for this process. If there are any questions regarding your return, we will contact you. Once the inspection is complete, we will notify you of the next steps. If there is a defect that cannot be addressed, a replacement will be sent at no charge. If you are expecting a return shipment, you will receive a shipping confirmation on the day of the outbound shipment.