Biosense Sensor Recalibration Program
To ensure medical grade accuracy, sensor testing is suggested every 6 months. Over time, a sensor may become saturated with environmental contaminants that can cause your sensor to “drift”. You can think about it like resetting a clock: while you set the time accurately when you first receive the clock, as time passes, it can gradually drift by a few minutes, and eventually needs to be reset.
Signs that it may be time to recalibrate your Biosense sensor:
- 6 months since your last calibration
- Consistently measuring 0 ACEs
Service Process:
You can reach out to support@mybiosense.com to request Biosense sensor testing proactively. Testing will be completed by trained technicians to determine whether your sensor needs to be recalibrated. You will follow the below steps.
- We provide you with a shipping label for you to send Biosense back to us.
- We test your device and recalibrate the sensor if required to ensure medical grade accuracy.
- We send Biosense back to you.
This process can take from 6-10 days.
Pricing:
Sensor recalibrations are covered within your 1-year warranty. Any sensor recalibrations that fall outside of the 1-year warrantee time frame will cost $74.99 + applicable shipping and taxes.
**For Biosense users outside of the US , you will be responsible for paying for your own shipping costs. Shipping fees are non-refundable.
For more information about Biosense's 1-year warranty refer to "Does BIOSENSE™ have a warranty?" article or our FAQ : https://mybiosense.com/faq/#What-is-the-Biosense-warranty