How do I reset my device?

Are you experiencing issues like freezing or rapid battery drain with your Biosense® device? Resetting it can often resolve these problems. Here's a comprehensive guide on how to reset your Biosense® device:

Step 1: Turn off Bluetooth on your mobile device

Begin by opening the settings on your mobile device and turning off Bluetooth. This will ensure that your Biosense® device is not connected to your mobile device during the reset process.

Step 2: Power on your device

Now, turn on your Biosense® device. Make sure it's not connected to any other devices via Bluetooth.

Step 3: Set the device clock

When you reach the "Pair to the app" screen, you'll notice an option to set the device clock using the check/gear buttons. Press the check button to skip this step for now.

Step 4: Access the Menu

At the "Press Start Screen," press the Gear button. This will allow you to access the device's menu.

Step 5: Navigate to History

Using the gear button, scroll through the menu options until you reach "History." Once you've selected this option, press the check button to confirm your choice.

Step 6: Delete the History

Within the History menu, locate and select the option to delete the history. Confirm this action by pressing the check button.

Step 7: Perform a Hard Reset

Now, press and hold down the Checkmark/Start button for 13 seconds. This will initiate a hard reset of your Biosense® device.

Step 8: Wait for 30 Seconds

After releasing the Checkmark/Start button, wait for 30 seconds to allow the reset process to complete.

Step 9: Power on Device

Press the checkmark button once more, but this time, hold it down for 3 seconds. The device will begin to power on.

Step 10: Plug in your device

Connect your Biosense® device to a power source by plugging it in. Allow the "Set up" process to run; this typically takes around 5 minutes. During this time, your device will configure itself for use.

Step 11: Pair and Take a Measurement

Once the setup is complete, try to pair your Biosense® device with your mobile device again. Follow the regular pairing process, and once connected, attempt to take a measurement to ensure that the reset has resolved any issues you were experiencing.

By following these steps, you can effectively reset your Biosense® device, which can help resolve common issues such as freezing or rapid battery drain. Remember to pair the device with your mobile app again after the reset to ensure it functions properly.

**If you are experiencing issues please reach out to our support team for further assistance.